FAQ

Q: Are there any setup fees?
A: No, there are no setup fees; our website is free to register, and there is no charge to use our on-site software.

Q: How do I register?
A: To register for an account, click on the “Login” button, located on the vertical menu on the left of the screen. Click the blue button “Click Here To Register”. Enter a user name, password, and password conformation, and click “Register.”

Q: What does a basic mailing list include?
A: The base record for a basic consumer mailing list includes: name, address, age, income, gender, marital status, presence of children, home owner/renter, and dwelling type. For a business list, the base record includes: company name, address, and SIC code. A list of additional data elements can be found here.

Q: In what format will my list be?
A: Your list will be sent in two formats:
-Comma-delimited ASCII text format, which you can easily download and import into Excel, Access, Lotus, ACT, as well as many other programs.
-Excel format, which you also can easily download and import into Access, Lotus, ACT as well as several other programs.

Q: How fast will I get my mailing list?
A: You will receive your mailing within 24 hours, but most lists will be ready in 2 hours.

Q: What sources do you use to get the information for your lists?
A: Peter the Printer uses Acxiom for its consumer information, and D&B for its business information. Both of these organizations are among the largest and most respected in their fields, reaching the overwhelming majority of U.S. individuals and businesses. More information on the reach and methodology of our list sources can be found here.

Q: Do I get a receipt of invoice?
A: Yes, your receipt and invoice are located under the details section of each specific order in the “Orders” tab. You also receive an email notification as well.

Q: What is your guarantee?
A: Our guarantee is 100% Customer Satisfaction, or your money back. If you’re not satisfied, please contact us at 866-PETER-02 (866-738-3702).

Q: I forgot my password. What should I do?
A: If you forgot your password, click on “Login” and choose the “Forgot your password” box. Please enter your email address and we will send you a temporary password, via email. You can always change your password again by going to “My Profile”

Q: Can I rush my order?
A: We do not offer rushed order with our mailing list services

Q: What if I want to cancel my order?
A: If you want to cancel your order, contact us at 866-PETER-02 (866-738-3702), and talk to one of our customer services representatives.

Q: Do you accept checks/money orders/purchase orders?
A: No, we do not currently accept checks, money orders, or purchase orders; major credit and debit cards and PayPal are the only valid forms of payment. We are working on this too.

Q: Does my browser need to be Java enabled to use your design software?
A: Yes, a Java enabled browser, like Internet Explorer, Mozilla Firefox, or Netscape, is obligatory to use the “Design It Yourself” functionality.

Q: I have more questions, who do I contact?
A: You can email us at Info@PeterThePrinter.net or call our toll free number: 1-866-PETER-02 (866-738-3702)

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